Job Description

Description

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KPI ManagementAdminister ongoing benefit system activitiesReceive and process import data files containing indicative data, election data, dependent and beneficiary dataGenerate payroll/vendor feeds, as well as ad-hoc management reports Process and fulfil, confirmation statements and other benefit related materialsAssist with system testing; Web, interfaces and system generated reports for new and ongoing systemsReview error reports and resolve issues as needed utilizing case management tool Exercise discretion and independent judgment in responding to and resolving client issues Develop and maintain system processing documentation and processing calendarSet up and test data encryption and transmission protocols with client and vendors Manage fulfilment inventory with clientsProvide back up for other team members as neededAttend ongoing client status meeting as needed to establish client relationship Attend internal project meetings to ensure project continuity into ongoing Meet service level agreements across all clients

Qualifications

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Graduate