Job Description

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.


Features an all-day dining restaurant, cafe & alfresco, a fitness

centre, spa, swimming pool, an entertainment zone, library

lounge, art gallery and business centre

Prime Function:

Responsible for handling guests' luggage & greeting the guests as per guidelines & standard phrases. Perform all other assigned duties, and adhere to hotel's standards of performance, appearance, and conduct. Responsible for providing courteous and competent services to the guests. Any matter which may effect the interests of

Grand Mercure Bengaluru at Gopalan Mall

should be brought to the attention of the Management. Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to guest's queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Operational Management

Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides. Ensure to handle the luggage in a courteous and efficient manner. Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.

Qualifications

Diploma/Degree in Hotel Management