Job Description

Great and welcome arriving guests as they enter the hotel. Assist both arriving and departing guests with baggage handling.

DUTIES & RESPONSIBILITIES

Welcome guests to the hotel. Recognize Royal Orchid Preferred Smile programme members.

Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.

Summon taxis upon request.

Listen and respond to guest inquiries using a positive, clear speaking voice.

Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

Transport guests and employees in the hotel's limousine.

Deliver packages and faxes to guests.

Decorate the lobby for large arrivals and departures.

Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room. Clean the bell carts.

JOB KNOWLEDGE, SKILLS & ABILITIES

Appear confident, well groomed and dressed in a smart casual manner

Personality: warm, welcoming, smiling and pleasant

Act with integrity

Communicate effectively

Hands-on approach to all operational aspects Good Communication Skills Initiative Self-motivated Coaching Skills Good Interpersonal Skills Proficiency in IDS Knowledge of Royal Orchid Hotels Ltd. standards Good Leadership Skills Fluency in English Proficiency in Microsoft Office software: Word, Excel and PowerPoint, as a minimum

QUALIFICATION STANDARD

Education: High school or equivalent education required.

Experience: Hospitality experience preferred; one year in related field preferred.

Additional Skill required: N/A

Job Types: Full-time, Permanent, Fresher

Pay: ₹19,000.00 - ₹20,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift Night shift Rotational shift
Supplemental Pay:

Yearly bonus
Work Location: In person