Job Description

Job Title:

Business Development Executive (Office-Based / Telecalling)

Department:

Sales & Business Development

Location:

Thane Center

Company:

Progenesis IVF

Website:

www.progenesisivf.com

About Progenesis

Progenesis IVF is a leading fertility healthcare brand committed to supporting couples on their journey to parenthood. Our team specializes in advanced infertility treatments and compassionate patient care, ensuring a smooth, trusted, and supportive experience at every stage.

Role Overview

We are seeking a dedicated and target-driven

Business Development Executive (Telecalling)

for our Thane Center. This role involves daily patient communication, lead management, appointment coordination, and maintaining accurate patient records. The ideal candidate should possess excellent communication skills, patience, and a customer-focused approach.

Key Responsibilities

Daily Tasks & Operational Duties

Review the

OPD schedule of all doctors

daily. Check for upcoming

offers, promotions, and scheduled TV interviews

for the upcoming week. Prioritize and attend to

POP leads

immediately -- ensuring every lead is responded to

within 60 minutes

.

Calling & Lead Handling

.

Focus first on pending calls and active appointments (online consultations or hospital visits). During a connected call: Listen actively to the patient's concern. Collect required details and update them in the

BI system

. Avoid pushing patients directly for visits; instead, offer guidance and solutions professionally.

Data Collection & Updating Requirements

Must update or verify the following details for every patient:

Full Name City Primary and

Alternate Phone Number (mandatory)

Date of Birth of husband and wife Marriage Date Lead source ("How did you hear about Progenesis?")

Appointment Scheduling & Follow-ups

Once confirmed, schedule the appointment in the

HMS system

with accurate date, time, and center information. Share appointment confirmation via WhatsApp (preferred) or SMS. Send center address and relevant video links to educate the patient.

Follow-Up Calling Protocol:

Contact patients:

1 day before:

Between

10:00 AM - 12:00 PM

Same day:

Between

9:00 AM - 10:00 AM

If calls go unanswered, attempt

at least 4 call attempts

at different timings using different contact numbers.
Job Types: Full-time, Permanent

Pay: ?28,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

What is your Current / Expected CTC?
Experience:

Telecalling: 1 year (Required)
Language:

Marathi (Required)
Location:

* Diva, Maharashtra (Required)