Job Description

About Willis Towers WatsonOur distinct, connected perspective across talent, assets and ideas unlocks potential for our clients.
While many just look at mitigating the downside, we see how a unified approach to people and risk a path to growth is. Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the critical intersections of our clients\xe2\x80\x99 organizations. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.Roles/Responsibilities:KPI ManagementAdminister ongoing benefit system activities.Receive and process import data files containing indicative data, election data, dependent and beneficiary data.Generate payroll/vendor feeds, as well as ad-hoc management reports.Process and fulfil, confirmation statements and other benefit related materials.Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems.Review error reports and resolve issues as needed utilizing case management tool.Exercise discretion and independent judgment in responding to and resolving client issues.Develop and maintain system processing documentation and processing calendar.Set up and test data encryption and transmission protocols with client and vendors.Manage fulfilment inventory with clients Provide back up for other team members as needed.Attend ongoing client status meeting as needed to establish client relationship.Attend internal project meetings to ensure project continuity into ongoing Meet service level agreements across all clients.Primary Responsibilities:Assist project team with client assignments to deliver timely, within-budget and high-quality work.100% compliance with SOC1 and Professional Excellence criteriaHelp develop and maintain system processing documentation.Analyze process workflow and recommend improvements to increase efficiency and effectiveness.Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers.Relationship managementTake initiative to proactively share knowledge and/or experience with team members.Develop strong partnerships with team members.Work collaboratively with other members of the team to meet internal and client objectives.Top 5 CompetenciesFocusing on ClientDriving ExcellenceInfluencing StakeholdersAdjust to ChangeWorking with TeamsQualification, Experience & Skills Required:Minimum Bachelors DegreeGood with MS officeExcellent Communication, both written and verbal \xe2\x80\x93 in particular verbal communicationTenacity for following up with a broad range of stakeholdersAbility to network with entire Willis Towers Watson organization and get things done by building bridgesWork experience with US counterparts and projects preferred, but not mandatoryCandidates will have to undergo below Saville Tests, as per business requirements:Swift- AptitudeError TestingSoft Skills:Proactive approach, Results focused, highly motivated, self-starterStrong can-do attitude, positive towards changeWorks well with teams and promotes best practice sharing

Willis Towers Watson