Job Description

We\'re looking for Admissions Counselors who are extremely customer centric and are excited by the challenges of a fast-paced business environment. As an Admissions Counselor you will be responsible for communicating with Prospects.

Consulting prospective customers & converting them to paid customers for premium and personalized K-12 Math learning program through a need-based and personalized selling approach Understanding core learning needs of students through their parents, and aligning the offerings of the program to the same through phone, email and text Handling customer objections in a consultative manner to close sales Identifying and generating references through the existing customer base to increase the sales pipeline Adhering to the defined inside sales process, tools and data management logic to ensure a high number of enrolments with the minimum churn for the assigned set of prospects Onboarding the learner after closing a sale, and maintaining the relationship. Coordinating and resolving queries of customers & teacher partners Highlighting issues through parent feedback and helping with effective resolutions to ensure customer satisfaction and retention Meeting and overachieving the given weekly, monthly and quarterly target in terms of revenue as well as number of enrollments. Maintaining updated contextual information in the CRM platform with details pertaining to discussions & lead stage changes in real time.

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