Manage and oversee the collection of outstanding debts from customers. Contact customers via phone, email, and mail to discuss payment plans and resolve outstanding balances. Negotiate payment arrangements and settlements with customers. Maintain accurate records of all collection activities and customer interactions. Adhere to all relevant laws and regulations regarding debt collection practices. Meet or exceed monthly collection targets. Investigate and resolve customer inquiries and disputes related to their accounts. Collaborate with internal departments to address and resolve collection-related issues. Prepare and submit regular reports on collection performance. * Identify and escalate complex or high-risk cases to the appropriate authorities.
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