Job Description

Job Category: OPERATIONS MANAGEMENT
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Job Purpose
Provide excellent customer service skills and maintain a professional attitude while handling all incoming calls, receiving clients, visitors and vendors. Also, assist with general office administrative functions.
Responsibilities:
SAFETY, SECURITY & COMPLIANCE
Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk
Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations
Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises
QUALITY
Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System
Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement
OPERATIONS
Promptly and courteously greet and receive visitors, ascertains nature of business, and direct visitor to appropriate person or area.
Professionally answer and handle all incoming calls by providing excellent customer service to callers by routing calls to appropriate person.
Perform a variety of clerical and word processing functions.
May assist with scanning, reviewing and submitting of Accounts Payable documents.
Sorting, opening and distributing of in-coming mail.
Provide support by assisting in other functions as needed.
COMMUNICATION
Maintains effective communications with all key stakeholders both internal and where appropriate external
Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports
FINANCIAL
All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses
Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure
PEOPLE & DEVELOPMENT
Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience
Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential
Supervisors are expected to actively engaging their employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities
Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce
VISION & LEADERSHIP
Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times.
Qualifications:
Required Skills:
3 - 4 Years of general clerical and administrative experience
Proficient typing skills
General computer knowledge.
Professional attitude with a strong customer service awareness and focus.
Excellent verbal and written communication skills and ability to follow instructions.
Able to work and interact with all levels of personnel
Strong organization and time-management skills
Proficient typing and word processing skills
Preferred Skills:
University Degree/Diploma or equivalent with 2-4 years related experience
Master's degree & 0-2 yrs experience
Prior receptionist and/or customer service related experience is preferred
Knowledge of SAP would be beneficial
Travel Requirement: This role may require domestic and potentially international travel of up to:
10%
About Us:
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Skills Required