Job Description

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite - an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations - places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless - a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Ensure that the bar is set according to standards and procedures


Greet all guests warmly upon first contact


Take down food and beverage orders from guests and ensure that the orders are correct


Prepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready, such that they arrive at the guests' table at the correct temperature


Try to remember individual guest's names and their preferences to extend a personalized service


Creation of new beverage/cocktails to suit guests' needs. Up-sell and promote other food and beverage offers at every available opportunity to maximize sales revenue.


Obtain guests' feedback during operations to ensure satisfaction


Prepare and ensure that the bills are charged properly before presenting them to the patrons for payments


Thank all patrons for patronizing the outlet upon their departure


Clear and tidy up bar counter after the departure of the patrons as quickly as possible


Report any complaints, incidents or other irregularities to management


Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)


Order and collect food and beverage supply requisition. Ensure that the stock is collected as per requisition.


Prepare garnishes for operation


Clean and maintain all operational equipment


* Practice appropriate and effective measures to improve control of costs