Job Description

Job Summary:

Gokulam Grand Trivandrum is seeking an experienced, dynamic, and professional Bartender to join our talented team. As a Bartender, you will be responsible for providing exceptional service to our guests by preparing and serving a variety of beverages in a high-end five-star hotel environment. Your role is crucial in ensuring a positive and memorable experience for all our patrons.

Key Responsibilities:

Bartender Operations:

Prepare and serve alcoholic and non-alcoholic beverages, following hotel standards and guest preferences. Create and serve a variety of cocktails, mixed drinks, and signature beverages with consistency and attention to detail. Ensure the bar area is clean, well-stocked, and organized at all times, including replenishing garnishes, napkins, and glassware.

Guest Interaction & Service:

Greet guests warmly and ensure a friendly and engaging atmosphere at the bar. Offer personalized beverage recommendations based on guest preferences, while maintaining a high level of guest satisfaction. Communicate effectively with customers to take orders, address concerns, and make sure they have an excellent experience. Ensure prompt and accurate service during high-volume times.

Cash Handling & Transactions:

Handle cash and process transactions accurately using the hotel's Point of Sale (POS) system. Process guest bills, maintain accurate tab records, and ensure proper billing for each order.

Inventory & Stock Management:

Monitor bar stock levels and inform management when supplies are low, ensuring that the bar is always fully stocked with necessary ingredients and beverages. Assist with inventory control and regular stocktaking as per the hotel's requirements.

Health & Safety Compliance:

Ensure that all alcoholic beverages are served responsibly, in compliance with local laws and hotel regulations. Adhere to all health and safety standards, including maintaining proper hygiene, cleanliness, and following safety guidelines when preparing and serving drinks. Monitor guest consumption and intervene if necessary, ensuring the safety and well-being of all patrons.

Team Collaboration:

Work closely with the bar team, kitchen staff, and service team to ensure smooth and efficient service. Provide assistance in setting up the bar for events or special occasions. Contribute to a positive work environment and assist colleagues during busy periods.

Event and Special Occasion Support:

Prepare and serve beverages for special events, private functions, and hotel-organized parties or gatherings. Support and assist in the preparation and breakdown of the bar setup for these events.

Training & Development:

Stay informed about new trends in the beverage and cocktail industry to enhance the hotel's beverage menu. Participate in training and development opportunities to enhance bartending skills and product knowledge. Train and mentor new or junior bartenders as required.

Qualifications and Skills:

Experience:

Minimum 0.6-2 years of bartending experience, preferably in a five-star hotel or high-end hospitality setting.

Technical Skills:

Strong knowledge of cocktail preparation, drink recipes, and bar operations. Proficiency in POS systems.

Customer Service:

Exceptional guest service skills with the ability to engage with guests, make recommendations, and ensure satisfaction.

Teamwork:

Ability to work well within a team environment while maintaining individual accountability.

Attention to Detail:

A keen eye for detail in drink preparation, presentation, and cleanliness.

Communication Skills:

Strong verbal communication and interpersonal skills. Ability to interact with diverse guests and colleagues.

Health & Safety:

Familiarity with local laws and regulations regarding alcohol service, as well as hygiene and safety standards.

Flexibility:

Willingness to work flexible hours, including evenings, weekends, and holidays, as required by hotel operations.

Desirable Skills & Certifications:

Bartender Certification:

Certification or formal bartending training is preferred but not mandatory.

Knowledge of Wine & Spirits:

A good understanding of various wines, spirits, and beverages.

Language Skills:

Knowledge of additional languages is a plus, particularly English, Hindi, and Malayalam.

Benefits:

Competitive salary and performance-based incentives. Health and wellness benefits. Discounts on hotel dining and services. Opportunities for career growth within Gokulam Grand Trivandrum. A dynamic and supportive work environment in a luxury five-star hotel. As we are a hotelier we'll provide you food & Accommodation facility for staffs
Job Types: Full-time, Permanent

Pay: ₹240,000.00 - ₹264,000.00 per year

Benefits:

Flexible schedule Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person