Job Description

- Barista / Waitress

Job Title: Barista / Waitress

Department: Food & Beverage

Location: Peninsula Redpine Hotel

Reporting To: Outlet Supervisor / F&B Manager

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Job Summary

The Barista/Waitress is responsible for preparing high-quality beverages, serving food and drinks, and delivering exceptional guest service. This dual role requires efficiency in both cafe-style beverage preparation and restaurant service standards.

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Key Responsibilities

Barista Duties

Prepare and serve a wide range of hot and cold beverages (espresso, latte, cappuccino, cold brew, teas, mocktails, etc.).
Maintain consistency and quality in every drink prepared.
Operate coffee machines, grinders, blenders, and other beverage equipment safely.
Keep the barista counter clean, organized, and fully stocked.
Monitor inventory of coffee beans, syrups, milk, and cafe supplies.
Follow all hygiene and food safety standards (HACCP).
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Waitress Duties

Welcome guests warmly and present menu items clearly.
Take food and beverage orders accurately and relay them to the kitchen/bar.
Serve dishes promptly and according to hotel standards.
Check on guests regularly to ensure satisfaction.
Manage table setups, clearing, and resetting.
Handle guest complaints politely and professionally.
Process billing and payments through POS systems.
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Hygiene & Safety

Maintain cleanliness of the cafe/restaurant, tables, counters, and serving areas.
Follow all safety protocols, sanitation rules, and grooming standards.
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Stock & Inventory

Maintain stock levels of beverages, cutlery, crockery, and service materials.
Report low stock items to supervisors.
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Teamwork

Coordinate with kitchen staff, bar staff, stewards, and supervisors for smooth operations.
Assist colleagues during busy operations.
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Qualifications & Requirements

1-3 years of experience as a Barista or Waitress (hotel or cafe experience preferred).
Knowledge of coffee brewing techniques and service standards.
Excellent communication and customer service skills.
Ability to work under pressure and multitask.
Basic POS and billing knowledge.
Flexible to work in rotating shifts.
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Core Competencies

Pleasant personality & grooming
Guest-oriented approach
Attention to detail
Multitasking ability
Upselling & communication skills
Positive attitude & teamwork
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Food provided Leave encashment Provident Fund
Work Location: In person