Job Description

BARISTA/TEAM MEMBER

Reporting to: Cafe Lead/Manager

KRA:

. Skilled in coffee brewing

Able to suggest beverages, roasts and equipment based on customer s requirement

Implement all standard operating procedures (SOPs)

Ensure Sales and Profitability through excellent customer service

Drive sales through up & cross selling

Knowledge, Skills & Abilities:

Excellent communication skills

Ability to work in a Team

Sales orientation

Excellent customer handling skills

Qualifications:

Pursuing or completed Graduation

Duties & Responsibilities:

Ensure guest comfort

Order Taking & billing

Handle the customer complaints

Customer Service/ Follow ups

Service Recovery

Inventory management

Maintain SOP checklist

Asset & Equipment maintenance

Maintain Reports

Handle billing compliances

. Role: F&B Service - Other

Job description

.

Prepare and serve a wide range of coffee, espresso, tea and other specialty drinks according to company receipes and standards.

Grind coffee beans and operate espresso machines and other brewing equipment with precision,

. Prepare and serve other food items like sandwiches and snacks as needed.

. Greet all customers with friendly, personalized service and develops a rapport with them.

Maintaining a fast speed of service, especially during high peak season

Take orders from customers and input their selections into the cafe s internal computer systems

Develop sufficient knowledge on the list of products and offerings and effectively and accurately communicate it to customers

Prepare all beverages according to customer requirements within the prescribed time frame

Prepare / reheat / serve food according to the set standards

Grinding, weighing and packing coffee beans for customers

Understanding the basics of all company coffees (roast level and flavour notes)

Able to suggest beverages, roasts and equipment based on customer s requirement

Ensures cleanliness at the station and caf in general during each shift

Respond to guest questions, concerns and complaints and make sure they leave satisfied

Follow all cafe safety and security procedures and arrive on time for all shifts and stay until shift completion

Maintains efficient, friendly service. Clear tables in a timely and thorough manner.

Responds proactively to prevent heated customer service situations.

Restocks retail shelves when necessary, keeping in mind set merchandising guidelines. Keeps the retail areas neat and clean.

Requirement

Any one who has completed his 12th or holds a Diploma along with valid identity proof like

(Pan Card & Aadhar Card).

Ability to work on your feet for long hours.

Willing to work on weekends and holidays in high demand season.

Strong customer service skills.

Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

Leave encashment
Ability to commute/relocate:

Malleswaram, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:

Barista: 1 year (Required)
Location:

Malleswaram, Bengaluru, Karnataka (Required)
Work Location: In person