Job Description

Job Title: Business Analyst
Experience Level: 5+ Years
Job Summary:
We are seeking a highly experienced and motivated Senior Business Analyst to join our dynamic team. The ideal candidate will possess a strong blend of technical acumen, business process expertise, and excellent communication skills. This role is critical in bridging the gap between business needs and technological solutions, particularly within the Lending Management System (LMS) domain. The Senior Business Analyst will be responsible for eliciting, analyzing, documenting, and validating business requirements, ensuring successful project delivery from conception through to production support.
Key Responsibilities:
Requirements Elicitation & Analysis:
Lead and facilitate workshops, interviews, and brainstorming sessions with stakeholders across various business units to gather and understand complex business requirements.
Analyze, validate, and prioritize requirements, ensuring they are clear, concise, unambiguous, and traceable.
Identify and document current "as-is" and desired "to-be" business processes, identifying opportunities for improvement and automation.
LMS Expertise & Implementation:
Leverage extensive knowledge of Lending Management Systems (LMS), with specific proficiency in Pennant LMS and/or Finnone LMS, to understand system functionalities, limitations, and configurations.
Translate business requirements into functional specifications and system design documents tailored for LMS platforms.
Collaborate closely with technical teams (developers, architects) to ensure proposed solutions align with LMS capabilities and architectural guidelines.
Documentation & Design:
Prepare comprehensive and high-quality documentation, including:
Requirement Documents (RD): Detail functional and non-functional requirements.
User Stories/Use Cases (UD): Define system behavior from a user's perspective.
Process flows, data models, and screen mock-ups.
Business Requirement Documents (BRD), Functional Requirement Specifications (FRS).
SQL Knowledge & Data Analysis:
Utilize strong SQL knowledge to query databases, analyze data, and support data-driven decision-making.
Perform data mapping, data validation, and data reconciliation activities as needed to support system integrations and migrations.
Assist in identifying data quality issues and proposing solutions.
Testing & Quality Assurance:
Develop and review test strategies, test plans, and test cases to ensure comprehensive coverage of requirements.
Conduct various types of testing, including functional testing, integration testing, and user acceptance testing (UAT).
Collaborate with QA teams to ensure all defects are tracked, reported, and resolved in a timely manner.
Production Support for Change Requests (CR's):
Provide dedicated Production Support for Change Requests (CR's), acting as the primary liaison between business users and technical teams.
Analyze, troubleshoot, and resolve production issues related to CR implementations.
Manage the lifecycle of CR's from initiation to deployment, ensuring minimal disruption to business operations.
Communicate status updates and resolutions to stakeholders effectively.
Stakeholder Management & Communication:
Act as a key liaison between business stakeholders, technical teams, and vendors.
Facilitate effective communication, ensuring all parties are aligned on project goals and progress.
Present findings, recommendations, and solutions to various audiences, including senior management.
Project Lifecycle Management:
Support project managers in planning, executing, and monitoring projects.
Assist in defining project scope, objectives, and deliverables.
Identify and escalate potential risks and issues, proposing mitigation strategies.
Required Skills & Qualifications:
Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
5+ years of progressive experience as a Business Analyst, with a significant focus on IT projects.
Proven hands-on experience with Lending Management Systems (LMS), specifically Pennant LMS and/or Finnone LMS.
Strong expertise in preparing Requirement Documents (RD) and User Stories/Use Cases (UD).
Proficient in SQL for data querying and analysis.
Solid understanding of the software development lifecycle (SDLC) and various methodologies (Agile, Waterfall).
Demonstrated experience in various types of Testing (functional, integration, UAT).
Experience in providing Production Support for Change Requests (CR's) and managing their lifecycle.
Excellent analytical, problem-solving, and critical thinking skills.
Exceptional written and verbal communication skills.
Strong interpersonal skills with the ability to build rapport and influence stakeholders.
Ability to work independently and collaboratively in a fast-paced environment.
Certifications such as CBAP, CCBA, or similar are a plus.
Preferred Qualifications:
Experience in the Banking, Financial Services, or Fintech industry.