Job Description

Job Category: Hotel-Food and Beverage
:
At voco, we've created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character - and that's something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
Job overview:
Under the direction of the Catering Sales Head/Director of F&B Service and within the limits of established InterContinental Hotels Group Policies and Procedures, assists in the smooth execution/procurement of conference business and assists in the planning and delivery of service during the conference.
At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Duties and responsibilities
Financial returns:

• Works with F&B Manager in the preparation and management of the Catering Sales/Operations budget. Duties include:

• Assists in co-ordinating the preparation of the banquet sales annual budget
• Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
• Assists in the preparation of the hotel strategic plan, goals program

People:

• Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

• Assists in planning for future staffing needs
• Assists in recruiting in line with company guidelines
• Prepares detailed induction program for new staff
• Assists superior in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Ensures training needs analysis of Banqueting staff is carried out and training programmes are designed and implemented to meet needs
• Provides input for probation and formal performance appraisal discussions in line with company guidelines
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Guest experience:
• Assists in the co-ordination and monitoring of all meetings and conference business
• Assists in managing the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning
• Assists in managing the rooming list process
• Co-ordinate the allocation of space for the conference and associated events
• Conduct room familiarisations and site inspections
• Monitor competitor activities
• Supervise the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved
• Controls and analyses, on an on-going basis, the following, in an effort to ensure optimum performance:

• Quality levels of product and service
• Guest satisfaction
• Merchandising and Marketing
• Operating costs

Sanitation, cleanliness and hygiene

• Assists in the coordination and liaison with the Food and Beverage Manager and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as:

• Local requirements
• Market needs
• Competition
• Trends
• Recipes
• Potential costs
• Availability of Food and Beverage products
• Merchandising and promotion
• Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.
• Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Responsible business:
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

Accountability * Ensures the smooth execution of any Catering event (On & Off premises) as per the desired standards and set benchmarks. Works closely with Catering Sales team to achieve the department annual budget
Qualifications and requirements * Some college and/or advanced training in food and beverage management plus 2 years of related experience, including supervisory experience (preferably in banqueting operations) , or an equivalent combination of education and experience. Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred. Must speak local language. Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law.

Skills Required