Job Description

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Purpose
This position is responsible for the organization, planning and directing of overall daily banquet event operation and administration of the department and be responsible and accountable for its profitability and revenue generation.
Primary Responsibilities
Banquet Operation

• Take charge of banquet event operation
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
• Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.
• Ensure setup is in accordance to guests' requirement based on Banquet Event Order or Change Log
• Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received
• Ensure that team members with direct guest contact possess good product knowledge
• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
• Check and ensure that all operating supplies are well stocked and sufficient to run operation
• Plan the manning allocation/work assignment per Banquet event
• Implement appropriate and effective measures to keep costs and expenses within budget
• Supervise the maintenance of service standards during banquet service operations
• Engage and obtain guests' feedback during operations to ensure satisfaction

• Handle guests' complaints and comments tactfully and efficiently

Team Management

• Interview, select and recruit Banquet employees
• Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department's Standards
• Observe, coach, motivate and counsel team.

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features.

Qualifications
Knowledge and Experience

• Diploma in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Minimum 5 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Skills Required