Job Description

Company Description
Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gerard Pelisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

We are seeking a highly organized and customer-focused Banquet Manager to join our team in Mumbai, India. As a Banquet Manager, you will play a crucial role in overseeing all aspects of banquet operations, ensuring exceptional service delivery, and creating memorable experiences for our guests.

• Supervise and coordinate all banquet events, including weddings, corporate functions, and social gatherings
• Manage and train banquet staff, ensuring adherence to service standards and company policies
• Collaborate with clients, sales team, and kitchen staff to plan and execute successful events
• Oversee the setup and breakdown of function rooms, ensuring attention to detail and timely completion
• Monitor food and beverage quality, presentation, and service throughout events
• Manage inventory, equipment, and supplies for the banquet department
• Develop and implement strategies to improve operational efficiency and guest satisfaction
• Handle guest inquiries, special requests, and resolve any issues promptly and professionally
• Prepare and manage department schedules, payroll, and budgets
• Ensure compliance with food safety regulations and maintain a safe working environment
• Conduct regular team meetings and performance evaluations to foster a positive work culture

Qualifications

• Minimum of 4 years of progressive experience in hotel banquet operations or related field
• High school diploma required; bachelor's degree in Hospitality Management or related field preferred
• Proven supervisory experience in a banquet or food service setting
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Detail-oriented with exceptional organizational and multitasking abilities
• Proficiency in banquet management software and basic computer applications
• Analytical mindset with the ability to make quick, sound decisions under pressure
• Solid understanding of food and beverage service standards and current industry trends
• Experience in event planning and execution
• Knowledge of food safety regulations and practices; ServSafe certification preferred
• Ability to work flexible hours, including evenings, weekends, and holidays
• Physical capability to lift and move objects up to 50 pounds
• Basic financial acumen and arithmetic skills for budgeting and inventory management

Skills Required