Job Description

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a highly organized and customer-focused Banquet Manager to join our team in Mumbai, India. As a key member of our hospitality team, you will be responsible for overseeing all aspects of banquet operations, ensuring exceptional service delivery, and creating memorable experiences for our guests.

• Lead and manage the banquet team, providing guidance, training, and performance evaluations
• Coordinate with Sales & Events, Culinary, and other departments to plan and execute flawless events
• Conduct daily team briefings to communicate event details and guest requirements
• Ensure proper setup and execution of events according to Banquet Event Orders and client specifications
• Maintain high standards of food and beverage service, hygiene, and safety
• Manage inventory and equipment, ensuring adequate supplies for smooth operations
• Develop and implement strategies to optimize banquet operations and control costs
• Handle guest feedback and complaints promptly and professionally
• Collaborate with the culinary team to create innovative menu offerings
• Stay updated on industry trends and implement best practices in banquet service
• Foster a positive work environment that promotes teamwork and excellence

Qualifications

• Diploma in Hospitality Management or Food & Beverage Management preferred
• Minimum of 2 years of experience in a similar banquet management role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proven ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in English; ability to speak other languages is a plus
• Working knowledge of MS Office suite (Excel, Word, PowerPoint)
• Familiarity with local cuisine and cultural preferences in Mumbai
• Flexibility to work evenings, weekends, and holidays as required
• Detail-oriented with a strong focus on customer satisfaction
• Knowledge of food and beverage service standards and best practices
• Ability to make quick decisions and solve problems efficiently
• Experience with event planning and execution

Skills Required