Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/







We are seeking a highly organized and customer-focused Banquet Manager to join our team in Mumbai, India. The ideal candidate will oversee all aspects of banquet operations, ensuring exceptional service and memorable experiences for our guests.

Lead and supervise the banquet team, fostering a positive and efficient work environment Plan, coordinate, and execute a wide range of events, from intimate gatherings to large-scale functions Develop and implement standard operating procedures for banquet operations Manage staffing schedules, ensuring appropriate coverage for all events Oversee food and beverage quality, presentation, and service standards Collaborate with the culinary team to create innovative menu offerings and accommodate special dietary requirements Monitor and control banquet department expenses, including labor costs and supplies Handle guest inquiries, concerns, and special requests promptly and professionally Ensure compliance with all health, safety, and liquor regulations Conduct regular training sessions to enhance team performance and maintain service excellence Analyze event feedback and implement improvements to enhance guest satisfaction Coordinate with other departments to ensure seamless event execution


Qualifications

Bachelor's degree in Hospitality Management or related field preferred; High school diploma or equivalent required Minimum 2-3 years of experience in banquet management or similar role Excellent leadership, communication, and interpersonal skills Strong organizational and time management abilities Proven track record in customer service and guest satisfaction Proficiency in catering software and point-of-sale systems Solid understanding of food and beverage operations, including menu planning and cost control Experience in event planning and coordination Strong budgeting and financial management skills Ability to work flexible hours, including nights, weekends, and holidays Knowledge of health, safety, and liquor regulations Familiarity with local cuisine and customs in Mumbai, India Valid food handling certification and liquor license (as required by local regulations) Analytical mindset with strong problem-solving abilities Ability to multitask and maintain composure in a fast-paced environment * Demonstrated success in training and developing team members