Job Description

INDICATORS OF SUCCESS
Financial (GOP, Restaurant Revenue, Average Check, Labour Control)
Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality review)
Achievement of employee engagement survey (Kenexa) and retention goals for department
AREAS OF RESPONSIBILITY
Organizes functions and events for hotel clients
Assists guest in organizing functions within hotel ability
Consistently uses banquet process and follows brand standards
Schedules staff to provide coverage for banquet events
Communicates with event hosts/clients throughout event
Directs banquet setup and scheduling
Leads Banquet Event Order (BEO) meetings on a weekly basis
Reviews BEO's for errors and makes corrections
Anticipates banquet scheduling and supply needs based on BEO's and forecasting
Communicates regularly with Sales, Catering, and Kitchen to coordinate events
Inspects Banquet Rooms to ensure setup meets client expectations
Manages scheduling, training, and performance of banquet employees
Recruits and selects qualified candidates
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Schedules employees to meet banquet labor expense projections and staff events
Tracks banquet supplies and makes orders
Reviews contracts with banquet vendors
Orders linens, food products, equipment, and other banquet supplies to meet department needs
Leads quarterly inventories
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
Attends work on time and as scheduled
Follows hotel grooming and hygiene standards
Minimise safety hazards by following all safety rules and procedures
Keeps Manager promptly and fully informed of all problems or unusual matters of significance
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
At all times projects a favourable image of the Hotel to the public