Job Description

Company Description
Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.
Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Financial

• Assist F&B management with achieving financial targets
• Supervises the team's sales attributes
• Offers suggestions and advice to guests regarding the different services available
• Is in charge of organizing the F&B point of sale/outlet for operations as per the Hotel Standards
• Increases revenue for the point of sale through additional sales techniques
• Helps the point of sale attain profitable results
• Helps increase guest loyalty through quality of service.

Operational

• Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset.
• Helps employees improve their skills and provide support for career development.
• Manages the team on shift basis.
• Ensures guest satisfaction, quality and high standards of service for customers.

Team Management

• Evolves working methods in line with brand philosophy
• Respects labor laws, particularly when preparing work schedules
• Integrates, trains and manages personnel
• Ensures his/her staff are well presented (clothing, personal hygiene etc)
• Ensures smooth coordination between the different departments (Restaurants, kitchens, bars, lobby etc)

Qualifications

• Degree level
• Relevant experience in F&B and supervising a team.
• Languages: fluent in the national language, English and a 3rd language would be a plus.

1 year spent as Supervisor or similar role.
Additional Information
Minimum of 2-3 years of Experience