Job Description

Entity:

Blackbull Chamber (Super Admin / Central Supervisory Unit)

Department:

Banking Desk / Credit & Settlement Support

Role Type:

Full-time / Contract / Target-based (as per business need)

Reporting To:

Settlement Head / Business Manager / Compliance Team (Blackbull Chamber)

The

Banking Agent

will work as an all-rounder across

loan settlement (OTS/NPA)

,

loan arrangement

,

bank coordination

,

document collection

, and

client communication

under Blackbull Chamber. The role requires strong communication, field + desk coordination, and disciplined follow-ups with clients, banks, advocates, valuers, and internal teams to move cases from

lead ? eligibility ? documentation ? negotiation ? closure

.

Key Responsibilities (All-Rounder)A. Client Handling & Communication

Handle inbound/outbound calls, WhatsApp, emails, and meetings with borrowers, business owners, and investors. Explain Blackbull process clearly: eligibility, documents, timelines, professional charges, and compliance requirements. Maintain professional follow-ups and pipeline updates daily (CRM / tracker). Collect accurate facts without mis-selling, false promises, or unauthorized commitments.
B. Loan Settlement (OTS / NPA) Support

Coordinate OTS / settlement cases end-to-end: data collection, bank follow-ups, negotiation support, and closure tracking. Assist in preparing settlement proposal packs: borrower profile, liability summary, asset coverage, cashflow note, and settlement plan. Track case stage: demand notice/SA/DRT/auction status, NPA tagging, lender position, and bank communication logs. Ensure proper approvals routing internally (Blackbull Chamber compliance + legal sign-off).
C. Loan Arrangement / Funding Coordination

Gather borrower/company details for loan arrangement: purpose, turnover, banking, collateral, KYC, GST/ITR, statements, etc. Coordinate with lenders/DSA channels for eligibility check, indicative terms, and documentation. Support preparation of basic credit notes and data-room readiness for lenders/investors.
D. Documentation & Verification Coordination

Collect & verify documents (KYC, property papers, bank statements, loan statements, notices, business proofs). Coordinate with internal legal team for draft checking, CP conditions, and risk flags. Maintain file indexing, document IDs, and upload discipline (no missing/duplicate docs).
E. Bank / Vendor Coordination

Liaise with bank officials, recovery teams, and authorized representatives for status updates and requirements. Coordinate with valuers, advocates, notaries, and field verification partners as needed. Maintain professional relationships while staying within compliance boundaries.
F. Reporting & Super Admin Updates

Maintain daily MIS: lead count, active cases, stage-wise progress, closures, pending documents, and blockers. Update Super Admin dashboard / reporting sheet with Applicant ID, Case ID, Document ID, status, and next action. Ensure all communications are logged and auditable.
Core Skills Required

Excellent communication

(Hindi + English preferred), negotiation and client handling. Strong follow-up discipline, ability to handle pressure and targets. Practical understanding of

banking process, loan documents, NPA/OTS basics

(or willingness to learn fast). Comfortable with CRM tools, Excel/Google Sheets, email etiquette, WhatsApp business communication. High integrity: no fake commitments, no unauthorized fee promises, no shortcuts.
Eligibility / Preferred Background

0-5 years or 5+ years (both can be considered based on performance). Experience preferred in any of the following: Banking / NBFC sales, DSA, loan processing, recovery coordination Credit/operations, relationship management OTS/NPA handling support, collection/recovery coordination Graduation preferred (MBA/Finance a plus).
Performance Metrics

Lead-to-case conversion rate Documentation completion time (TAT) Bank response & negotiation progress Case closures (settlement/arrangement) Accuracy of data, compliance score, and reporting discipline Client satisfaction & professionalism
Compliance & Ethics (Mandatory)

No guarantee language like "100% settlement confirmed." All fee/charges must be shared only as per approved Blackbull communication and invoice policy. Maintain confidentiality of borrower/investor data. Follow Blackbull Chamber approval workflow before sharing proposals externally.
Work Environment

Mix of desk work + field coordination (as required). Travel/visits to banks/client locations may be needed. Working hours as per operations; extended hours during closures.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?65,000.00 per month

Benefits:

Health insurance Life insurance
Language:

English (Required)
Work Location: In person