Job Description

Skill required:

Core Banking Operations (incl. Payments) - Retail Banking Account Operations

Designation:

Banking Operations Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards, and providing exceptional customer service The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business. Perform account maintenance services, account closure, deceased customer processing and US legal order processing.

What are we looking for?

oWritten and verbal communication Functional Expertise: ?Minimum 4-7 years of experience in experience in Chargebacks or Disputes handling process. ?Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards. ?Knowledge of regulations like Banking Secrecy Act, USA Patriot Act, OFAC regulations etc. ?Subject Matter Expert ?Review for accuracy and provide inputs on quality ?Coordinates with onshore team or stakeholder Stay apprised of Banking Industry updates through reading, research, and training through appropriate sources. oWilling to work in night shifts (between 6pm IST to 9am IST) and 100% RTO oWilling to work in Indian Holidays oBanking Operations oRetail Banking oDisputes & Fraud

Roles and Responsibilities:

Responsibilities/Authorities oAbility to understand and analyze customer disputes, gather relevant information, and make informed decisions on dispute outcomes. oAbility to understand business processes to verify controls are effective, mitigate risks, and suggest changes to control descriptions as needed. oAnalytically sound to take decisions on controls oAbility to understand Complex Documentation and legal language oAdvanced Proficiency required in English Language to create documentation. oPerform assignments/deals/tasks oAttention to details to analyze Gaps in control oAbility to review all written materials oShould be a self-starter, motivated and highly energized individual to compete the complexity of the process oAbility to interact with internal stakeholders to explain the process and present the process Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.




Any Graduation