Job Description

Experience 2+ Years .

Looking for Immediate joiner.

Key responsibilities:

Payment reconciliation Daily reconciliation: Perform daily, weekly, and monthly reconciliations of payment gateway reports, bank statements, and internal systems to ensure that all financial transactions are accurately recorded. Transaction verification: Verify the completeness and accuracy of transactions across all payment channels, including UPI, NEFT, IMPS, wallets, and card payments. Settlement management: Monitor and manage the settlement process, ensuring that funds are correctly settled with merchants, agents, and other partners in accordance with agreed-upon timelines. Exception handling: Investigate and resolve failed transactions, missing payments, and other payment exceptions by collaborating with product, tech, and banking partners. Reporting: Prepare and analyze reconciliation reports, providing insights into payment trends, anomalies, and potential issues to management. Process improvement: Develop and implement procedures to automate reconciliation tasks, reduce manual errors, and enhance efficiency. Dispute reconciliation
Dispute logging: Accurately log, track, and manage all customer and merchant disputes regarding failed or incorrect transactions. Investigation: Conduct thorough investigations into the root cause of disputes by reviewing transaction histories, system logs, and communication records. Communication: Serve as a point of contact for customers and internal teams regarding dispute status, providing timely updates and requesting additional information as needed. Liaison: Coordinate with partner banks, payment gateways, and regulatory bodies to resolve complex disputes and chargebacks. Refund management: Ensure that accepted disputes are processed and refunded to the customer's account accurately and within established timelines. Root cause analysis: Analyse dispute trends to identify recurring issues and collaborate with other teams to implement preventive measures and improve overall service.

Skills and qualifications:

Educational background: A bachelor's degree in Finance, Accounting, Commerce, or a related field is typically required. Experience: A minimum of 2-5 years of relevant experience in financial operations, reconciliation, or the fintech industry. Technical skills: Strong proficiency in Microsoft Excel (including pivot tables and VLOOKUP) and experience with accounting or reconciliation software.
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person