Job Description

Key Responsibilities1. Transaction Monitoring

Monitor MSME-related transactions such as deposits, withdrawals, fund transfers, and other banking activities. Identify discrepancies or potential issues and take prompt corrective action.

2. Customer Communication

Communicate with MSME customers to provide transaction updates and respond to queries. Ensure clear, professional, and timely communication to maintain a positive customer experience.

3. Documentation & Record-Keeping

Maintain accurate and up-to-date records of MSME transactions and customer interactions. Ensure all documents comply with banking regulations and internal policies.

4. Cross-Functional Collaboration

Work closely with customer service, compliance, and branch operations to resolve issues. Act as a liaison between MSME operations and other departments to maintain smooth workflow.

5. Follow-Up Procedures

Implement follow-up procedures for pending or unresolved MSME transaction issues. Regularly review and update follow-up guidelines to improve efficiency and effectiveness.

6. Quality Assurance

Conduct routine audits and checks on MSME transactions to ensure accuracy and compliance. Identify operational gaps and contribute to continuous process improvement.

7. Customer Relationship Management

Build and maintain strong relationships with MSME customers through effective communication and support. Collect customer feedback and use insights to enhance the follow-up and service process.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Education:

Bachelor's (Preferred)
Work Location: In person