Job Description

About BetterWay

BetterWay is an outcome focussed, full-stack, chronic care platform, deeply rooted in the Ayurvedic science of holistic medicine.

We own the Patient journey end to end, making it transparent and accessible for Urban users, who suffer from a chronic lifestyle disorder.

To fulfill this promise, our gene has two intrinsic values:

Patient ownership i.e. owning the patient journey end to end via the diagnosis, panchakarma, medicine, and diet counseling Platformization i.e. Stitching the digitally native journey of every experience touchpoint which provides the end user transparency, standardization, and measurability.

Scale & Growth Outlook

By the 5th year into its journey, BetterWay would be on it's way to treat 5 lakh patients annually. This feat will be achieved by protocol driven superspeciality among top 4/5 Chronic ailments. Enabled by a world class, IP owning care community of nearly 200 clinicians and 300 therapists. In this journey, BetterWay IP Medicines and Supplements will be directly consumed by 10Lakh+ Happy users family of BetterWay treated patients. BetterWay will be a India's trusted household name & default reference point, for all things related Ayurvedic medicine, treatment and supplements.

What is needed of you?

BetterWay treats chronic lifestyle disorders using evidence-based Ayurved, enabled by technology. With a chain of multi-specialty Ayurved OPD care centers where a team of clinicians and paramedics, BetterWay is dedicated to providing exceptional care, guidance, and support to its users.

Most user cases exploring BetterWay are deeply clinical, with multiple disease conditions and complaints. These users are mostly first-time Ayurved practitioners. They book an appointment online for their planned visit at their preferred center.

Role Part 1 - Clinical Counsellor

As a doctor, your role is to engage & counsel the patients, investigate their health concerns, help them understand the right course of treatment, set progress and recovery expectations, and ultimately guide them toward the right specialist available at BetterWay centers. You will ensure a smooth experience by assisting with appointment scheduling and fostering confidence in BetterWay's approach:

Patient listening Empathetic reassurance by addressing apprehension Clinical Analysis & Understanding of the Issue Validation of theBetterWay's experience in such case Counsel on BetterWay Doctors / Treatment approach and its pros & cons Set the right expectations on benefits, possibilities, and limitations.
As you work with patients, you will also provide detailed information about BetterWay's services, value proposition, and evidence-based Ayurvedic treatment philosophy.

Your goal is to establish trust and understanding, ensuring users are supported throughout their journey of starting their treatment at BetterWay, Connect with Users who have booked appointment or enquired online, counsel them to visit our center and get started at BetterWay. Also, research, discuss & learn on different clinical cases of similar conditions and their success rate

Role Part 2 - Care Coordinator

As you progress within BetterWay, your role will transition into Clinical Coordinator for patients undergoing treatment at BetterWay.

You will pair up with a Sr physician and will co-own the patients in their treatment journey.

You will takeover the patient post their in-clinic consultation and assist patients with treatment continuity by helping them adapt their lifestyle and dietary practices based on medical recommendations.

This may include guiding on medication, procedures like panchakarma and marma, diagnostics assessment, personalized yoga routines, self-care tips, and home-based solutions to enhance their health outcomes.

You will maintain regular communication with patients through Chat, calls, WhatsApp, emails, and video calls to address their queries, provide follow-up support, and ensure adherence to treatment plans. By collecting feedback and addressing concerns, you will help improve their overall experience and drive better health outcomes.

Your role requires a combination of responsiveness, expertise, and empathy to help patients navigate their health challenges effectively, ensuring they feel confident and empowered to make informed choices

Who will love it here?

Clinically oriented doctors who desire true patient partnerships and help patients find fulfilment through empathy, care, and support.
Practitioners who enjoy expanding their professional skills through ongoing training, community support, and collaborative teamwork

What we desire?

Young BAMS from a reputable Ayurvedic college. You have an empathy-driven approach to treating patients Ability to accurately assess patients' health conditions based on medical histories and Ayurvedic principles Educate patients on preventive measures, healthy lifestyle practices, and dietary habits aligned with Ayurvedic principles Encourages collaboration & critique, and allows space for disagreements while being curious and experimental for the right objectives. Penchant for protocols, high clinical standards, and professionalism with peers, patients, and other stakeholders. Research orientation with data first approach to improvise and enrich scientific development and validation of treatment, medication, and protocols
Job Types: Full-time, Permanent, Fresher

Pay: From ?400,000.00 per year

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Location:

Gurugram, Haryana (Required)
Work Location: In person