Job Description

Who we are
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Why we are different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Provide L3 support for team deliverables.
Configuration, allocation, and management of centralized storage systems and other deployed storage solutions
Help develop or engineer new solutions related to data storage and access
Help setup of backup technologies - Avamar (Mandatory), Commvault (optional), Veeam (Optional). Additionally Physical tape library, VTL etc.
Be able to take care of most of P1/P2/P3/P4 tasks and document the RCA.
Interacting with client over calls and provide details and reasoning of the deliverables.
Troubleshooting experience and ability to fulfill Backup L3 support
Good knowledge on multiple Backup Systems. Primarily Avamar.
Experience in Veeam and Commvault is highly appreciated.
Experience with monitoring and performance tuning of various backup systems
Experience with capacity planning and storage allocation forecasting
Experience in Backup Operations management, backup systems, DR
Working knowledge of systems from major backup vendors and cloud services
Working knowledge of technical aspects of backup systems - including but not limited to installation, monitoring, troubleshooting.