The Background Verification Associate will be responsible for validating the authenticity of candidate information submitted for employment, rental, financial, or compliance screening. The role includes document validation, conducting verification checks via phone/email, sourcing evidence, and ensuring accuracy within defined timelines.
Key Responsibilities:
Conduct verification checks such as employment history, education records, address verification, reference checks, criminal and ID verification.
Review documents provided by applicants and verify accuracy and completeness.
Contact employers, colleges, government bodies, and references via phone or email to validate submitted details.
Update findings and verification progress accurately in internal systems or portals.
Identify mismatches or fraudulent information and flag discrepancies as per compliance guidelines.
Maintain case logs, documentation, and evidence records as per audit standards.
Ensure all verification tasks are completed within SLA timelines and quality benchmarks.
Generate verification reports with clear, factual, and unbiased findings.
Follow standard operating procedures and adhere to confidentiality and data privacy regulations.
Coordinate with internal teams to resolve pending or escalated cases.
Required Skills & Competencies:
Strong communication skills (phone and email).
Good analytical and documentation abilities.
High attention to detail and accuracy.
Time management and prioritization skills.
Ability to work with verification tools, CRM systems, or case management software.
Basic knowledge of MS Office (Word, Excel) or Google Suite.
Preferred Skills (Added Advantage):
Experience in BPO/Verification agency/KYC/Compliance.
Knowledge of verification systems (HireRight, AuthBridge, First Advantage, or similar).
Job Type: Full-time
Pay: ?8,873.17 - ?25,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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