Job Description

The Back-End Support Executive is essential to the institute's operational efficiency. This role provides technical and administrative support to front office and academic teams, ensuring accurate data management, smooth internal systems, and timely coordination with multiple departments. You'll support operations through database maintenance, tele calling, reporting, and task coordination.

Key Responsibilities

Maintain and update student/admission databases with accurate, timely information.

Handle tele calling: contact prospective and enrolled students for course info, follow-ups, feedback, and admissions support.

Collaborate with front office staff to ensure seamless student on-boarding and counselling processes.

Support administrative tasks: data entry, document management, record-keeping, and report generation.

Coordinate with departments--admissions, faculty, finance--to support internal workflows.

Monitor and manage back-end tools like CRM or student management systems.

Provide regular operational reports (tele calling outcomes, database updates).

Help coordinate institute events, workshops, seminars, and internal meetings.

Troubleshoot system or data issues affecting operations and escalate when necessary.

Required Qualifications

Bachelor's degree preferred

1-2 years of experience in support, operations, data management, or customer-facing back-office roles.

Strong proficiency in Microsoft Office (Excel, Word, PowerPoint); familiarity with CRM or student-management tools preferred.

Excellent communication skills, organized, detail-oriented, and customer (student) centric.

Preferred Qualifications

Fluent in English and at least one regional language.

Experience using visitor-management or CRM systems.

Prior working experience in educational or corporate support environments.

Success Metrics

Accurate, error-free database maintenance and student interaction records.

Prompt tele-calling follow-ups and outcomes.

Effective coordination with academic and admin teams.

Consistent generation and submission of reports on back-end activity.

Smooth execution of events, admission workflows, and internal support tasks.

Compensation & Growth

Competitive base salary aligned with local market and experience.

Learning & development opportunities--exposure to admissions workflows, CRM systems, and operations.

Opportunities to grow into roles like admissions coordinator, administrative officer, or operations supervisor.

Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person