Job Description

Job Title:

Backend Operations Executive - International U.K. Process

Location:

Mohali

Job Type:

Full-Time

Shift:

UK Shift (1:00 PM - 10:00 PM IST)

Experience:

1-3 years (Freshers with excellent communication and analytical skills can also apply)

Job Summary:

We are seeking a detail-oriented and organized

Backend Operations Executive

to join our international operations team supporting our U.K.-based clients. The ideal candidate will be responsible for managing non-voice, back-end tasks involving data processing, documentation, and coordination with internal departments to ensure efficient service delivery.

Key Responsibilities:

Perform data entry, document verification, and backend processing with high accuracy. Handle confidential client information while ensuring data security and compliance with GDPR. Monitor and update internal systems and databases as per the defined SOPs. Coordinate with the front-end/customer-facing teams for query resolution. Prepare and maintain reports and records related to daily operations. Assist in identifying and implementing process improvement initiatives. Ensure timely and accurate delivery of client requirements.

Required Skills:

Strong attention to detail and analytical skills. Proficiency in MS Office, especially Excel and Word. Good written and comprehension skills in English. Ability to work in a fast-paced environment and meet tight deadlines. Basic understanding of data protection and compliance norms (e.g., GDPR).

Preferred Qualifications:

Graduate in any discipline (B.Com/BBA preferred). Prior experience in backend operations or international non-voice processes is a plus. Familiarity with CRM or ticketing tools is an advantage.

Benefits:

Competitive salary and performance-based incentives. Opportunity to work in a global environment. Learning and development programs. Transport and meal allowance (if applicable).
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift Evening shift Fixed shift Rotational shift UK shift
Work Location: In person