Job Description

We are looking for a detail-oriented

MIS Executive / Resource Coordinator

to support our BPO operations team. The role involves handling reports, data analysis, scheduling, and workforce coordination.

Backend MIS Executive (WFM Support)

The ideal candidate should have a strong analytical skills and excellent command over

Advanced Excel

, Software , CRM.

Key Responsibilities:

Prepare daily, weekly, and monthly MIS reports. Manage and update workforce data, attendance, and schedules. Coordinate with operations to ensure adequate staffing and shift planning. Monitor real-time performance and highlight deviations. Analyze data trends and provide actionable insights to management. Handle employee shift swaps, leave records, and schedule changes.

Requirements:

1 year of experience in

MIS / Workforce- WFM/ Backend operations

(BPO preferred).

Excellent in Advanced Excel

(pivot tables, VLOOKUP, HLOOKUP, charts, formulas, dashboards). Strong analytical, organizational, and multitasking skills. Good communication and coordination ability. Knowledge of WFM tools (NICE, Aspect, Verint, Genesys) is an added advantage.

Working Days:

6 days a week

Shift:

Rotational (Day shifts)

Qualification:

HSC OR Any Graduate

Contact:

For more details or to apply, call or WhatsApp us at

9594987880

.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Experience:

MIS Executive -: 1 year (Required) Backend Executive: 1 year (Required) Resource Coordinator: 1 year (Required) MIS Reporting: 1 year (Required)
Work Location: In person