Job Description

Position Title:

Back Office Supervisor


Reports Directly to: Back Office Assistant Manager


Position Overview:


The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties.


Primary Responsibilities:

Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules. Organizes and oversees the schedules and work of assigned back office associates. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees as needed and in accordance with company policy. Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals. Reviews work outputs by associates. Ensures that associates are informed about changes to company products and services. Collects data and prepares reports on customer complaints and inquiries. Prepares monthly reports summarizing the assigned back office team's performance. Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff. Hires entry-level back office associates. Performs other related duties as assigned.

Minimum Qualifications:

Education Requirements:

o High School Diploma or equivalent


o Bachelor's degree preferred

Field Experience:

o At least 2 years of back office field experience.

Position Experience:

o At least 1 year of experience in a supervisory role.

Other Qualifications:

o Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required.

Requirements

Required Skills:

Excellent leadership and mentoring skills Excellent written and verbal communication skills Extensive knowledge of back office procedures and principles Demonstrated analytical/problem-solving skills Excellent multi-tasking skills Excellent interpersonal skills Organized with attention to detail Ability to coach and mentor back office associates

Benefits

PF, Gratuity, Mediclaim, PLI