Supervise daily back-office operations including data entry, record management, and documentation.
Ensure accurate and timely processing of transactions, reports, and administrative tasks.
Develop and implement efficient systems, workflows, and internal controls.
Oversee file and database management, ensuring data integrity and confidentiality.
2. Team Leadership
Manage, train, and evaluate back-office staff.
Assign tasks, set performance standards, and monitor productivity.
Foster a collaborative and efficient work environment.
3. Compliance & Reporting
Ensure compliance with company policies, industry regulations, and legal requirements.
Prepare periodic reports (operational, financial, and performance-related) for management.
Maintain risk-control practices and support internal/external audits.
4. Coordination & Support
Coordinate with finance, HR, operations, sales, and other departments to ensure smooth workflow.
Provide support to front-office teams by ensuring accurate and timely backend processes.
Resolve issues related to data discrepancies, documentation, and administrative bottlenecks.
5. Process Improvement
Analyze current processes and identify areas for improvement.
Implement automation tools and best practices to enhance efficiency.
Lead or support operational excellence initiatives.
Bachelor's degree in Business Administration, Finance, Operations, or related field.
5-8 years of experience in back-office operations, administration, or operations management.
Prior experience in team management is preferred.
Skills
Strong organizational and multitasking abilities.
Proficiency in MS Office, ERP/CRM systems, and database management.
Excellent communication and leadership skills.
Strong analytical, problem-solving, and decision-making abilities.
Attention to detail and ability to maintain confidentiality.
Competencies
Process-oriented mindset
Time management
Collaboration and interpersonal skills
Adaptability and resilience
Customer-service orientation (internal stakeholders)
Job Type: Full-time
Pay: ₹31,000.00 - ₹50,000.00 per month
Work Location: In person
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