Job Description

Job Summary:

We are seeking a knowledgeable and engaging

Back Office Insurance Trainer

to design and deliver training programs for our insurance operations team. The ideal candidate will have a strong understanding of insurance processes such as claims, underwriting, policy servicing, and regulatory compliance. This role is crucial in ensuring that back-office staff are equipped with the skills and knowledge to perform efficiently and accurately.

Key Responsibilities:

Develop and implement training programs for new and existing back-office insurance staff. Conduct sessions on insurance products, claims processing, policy administration, and compliance. Create training materials including manuals, SOPs, presentations, and e-learning modules. Evaluate training effectiveness through assessments, feedback, and performance metrics. Stay updated on industry regulations and ensure training content reflects current standards. Collaborate with department heads to identify training needs and skill gaps. Maintain training records and generate reports for audits and compliance. Provide post-training support and mentorship to ensure knowledge retention and application.

Required Qualifications:

Bachelor's degree in Insurance, Business Administration, or a related field. Minimum 3 years of experience in insurance operations or training. Strong knowledge of insurance processes and regulatory requirements. Excellent communication, presentation, and interpersonal skills. Proficiency in MS Office and Learning Management Systems (LMS). Ability to adapt training methods to suit different learning styles.

Preferred Qualifications:

Certification in Training & Development (e.g., CPTD, ATD). Experience with digital training tools and virtual facilitation. Prior experience in a BPO or insurance back-office environment.

Key Skills:

Instructional Design Process Training Compliance Awareness Coaching & Mentoring Analytical Thinking Time Management
Job Type: Full-time

Pay: ₹250,000.00 - ₹500,000.00 per year

Benefits:

Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Education:

Bachelor's (Required)
Experience:

Process Training: 1 year (Required) Total work: 3 years (Preferred)
Work Location: In person