Our client is a prestigious cosmetic dermatology clinic with over 19 years of excellence. Renowned for its premium service and personalized care, the clinic is led by a celebrated celebrity dermatologist and serves a discerning clientele that expects the highest standards in aesthetic and dermatological care.
Company Vision:
Delivering timeless beauty through personalized dermatology.
Why This Role is Exciting:
Play a vital role in supporting high-end clinical operations behind the scenes.
Be part of a trusted, premium brand in the luxury skincare and wellness space.
Gain hands-on experience with high-efficiency workflow systems and elite service practices.
Build skills in managing sensitive information, client data, and operational coordination.
Key Responsibility Areas (KRAs):
Maintain and update patient records, ensuring accuracy and confidentiality
Support appointment scheduling and ensure timely reminders/follow-ups via calls, WhatsApp, or email
Prepare daily and weekly MIS reports to track patient flow, appointments, and clinic efficiency
Coordinate internally with the front desk and clinical team to ensure smooth operations
Manage billing support, document printing/scanning, and record filing
Track inventory of office and clinic supplies and raise alerts for stock replenishment
Handle feedback collection and escalate concerns promptly to the clinic manager
Ensure all administrative SOPs are followed consistently
Key Performance Indicators (KPIs):
Data Accuracy:
All patient and billing records updated with 100% accuracy in clinic systems
Operational Support:
Appointment schedules managed without overlap or delay
Communication:
Reminders and follow-ups dispatched on time with professional tone and clarity
Efficiency:
MIS reports and inventory logs submitted without delay or errors
Who We're Looking For:
Minimum HSC or Graduate
1-3 years of experience in a clinic, hospital, wellness center, or corporate back office
Proficient in MS Office / Google Sheets, email, and basic computer operations
Organized, detail-oriented, and discreet with sensitive information
Fluent in English and Hindi
Calm, dependable, and proactive in a fast-paced environment
Job Type: Full-time
Pay: Up to ₹25,000.00 per month
Schedule:
Day shift
Application Question(s):
Current CTC
Expected CTC
Notice Period
Experience:
Back Office in Hospitality Background: 1 year (Required)
Language:
Hindi (Preferred)
English (Required)
Work Location: In person
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