Job Description

Job Brief

We are looking for a

Back Office Executive with strong knowledge of Zoho Books

to join our growing team. The ideal candidate will provide end-to-end sales support, coordinate with internal teams, manage customer accounts, and ensure seamless order processing.

If you have

3-4 years of experience in sales coordination or customer service

and are confident in using Zoho Books for invoicing, order management, and account handling, we'd love to hear from you!

Roles & Responsibilities

Provide

administrative support

to the sales team (quotations, order entry, data entry, documentation). Manage customer accounts, ensuring

high satisfaction and timely responses

. Handle customer queries and resolve complaints professionally. Process orders and ensure

timely dispatch by coordinating with the warehouse

. Coordinate with ASM (Area Sales Manager) for order details and customer information. Follow up with

courier/logistics partners

for deliveries. Ensure

timely payment recovery

from customers. Prepare

sales performance reports, customer feedback reports, and Zoho Books MIS reports

. Track and maintain accurate

customer data, sales leads, and account records

. Assist in

sales strategy development and execution

.

Requirements & Skills

?

Mandatory knowledge of Zoho Books

- invoicing, order management, and account reconciliation.
? Strong problem-solving and communication skills.
? Team spirit & leadership qualities with ability to

coordinate multiple departments

.
? Excellent listening skills & a

fast learner

.
? Ability to

multi-task, prioritize, and meet deadlines

.
? Bachelor's degree in

Business, Marketing, or related field

(preferred).
? Minimum

3-4 years of experience

in Sales Coordination / Customer Service.

Job Type: Full-time

Pay: ₹15,500.00 - ₹27,000.00 per month

Benefits:

Provident Fund
Experience:

ZOHO Books: 1 year (Required)
Work Location: In person