Job Description

Back Office Executive -

The Back Office Executive in the jewellery industry is responsible for handling administrative, operational, and documentation-related tasks that support the smooth functioning of sales, inventory, and customer service teams. This role ensures accuracy in stock records, order processing, billing, vendor coordination, and compliance with industry standards.

Key Responsibilities

1. Inventory & Stock Management

Maintain accurate records of gold, diamond, and gemstone inventory in ERP or POS systems. Update stock entries for procurement, sales, repairs, returns, and transfers. Coordinate with the store team for daily stock reconciliation and discrepancy reporting.

2. Sales & Order Processing

Prepare sales invoices, quotations, purchase orders, and delivery challans. Support online order processing (e-commerce platforms, WhatsApp, social media leads). Assist in managing customer enquiries, product details, and after-sales documentation.

3. Data Entry & Documentation

Ensure accurate data entry of product details like weight, purity, certification numbers, and pricing. Maintain all compliance records including KYC, hallmarking documents, and certification files. Organize digital and physical records of transactions, vendor communications, and product catalogs.

4. Vendor & Supplier Coordination

Communicate with karigars, suppliers, and service vendors for order status, repairs, and replenishments. Track and follow up on purchase orders, job work orders, and delivery timelines.

5. Reporting & Administration

Prepare daily, weekly, and monthly reports related to sales, stock movement, and pending orders. Support finance teams in reconciliation of payments, receipts, and billing issues. Assist in administrative tasks such as scheduling, document verification, and coordination with management.

Skills & Qualifications

Required Skills

Gati software knowledge is a plus

Strong knowledge of MS Excel, ERP/POS systems, and data management. Good communication and coordination skills. Attention to detail, especially with numeric and weight-based data.
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month