Job Description

We are seeking a friendly and reliable Back Office Executive to join our team in the Stage Light & Truss segment. As a Back Office Executive, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our valued customers. If you have exceptional & proactive communication skills, a urge for providing excellent customer service, we would love to hear from you.

Responsibilities

Handle incoming customer inquiries and provide prompt, accurate, and professional responses. Helping sales executives (on field) by providing the meeting schedule with clients, making PI and supporting with backend support. Collaborate with internal teams to address customer concerns, escalate issues when necessary, and follow up on resolutions. Assure customer satisfaction by resolving issues in a courteous and timely manner. Maintain an up-to-date knowledge of our products, services, and pricing. Proactively contact customers to provide relevant information, updates, and promotions. Process orders, track shipments, and coordinate delivery schedules. Maintain customer records and information accurately and securely.
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Ability to commute/relocate:

Sus, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

total work: 1 year (Required) Back office: 1 year (Required)
Language:

Marathi, English and Hindi (Required)
Location:

Sus, Pune, Maharashtra (Required)
Work Location: In person