Job Description

Job Summary:

The Back Office Assistant at the E-Seva Kendra is responsible for handling documentation, data entry, and administrative tasks related to the delivery of citizen-centric services. The role involves processing applications, maintaining records, coordinating with government portals, and ensuring the smooth functioning of backend operations.

Key Responsibilities:

Handle data entry of citizen details into government portals (e.g., Aadhaar, PAN, birth/death certificates, income/caste/residence certificates). Verify documents submitted by citizens and ensure proper filing and storage. Coordinate with front-desk staff to ensure timely processing of service requests. Maintain digital and physical records of applications and transactions. Assist in printing, scanning, and uploading of necessary documents. Track application status and provide backend support to respond to citizen inquiries. Generate receipts, acknowledgment slips, and reports as needed. Maintain cleanliness and orderliness of records, files, and digital storage systems. Ensure confidentiality and integrity of citizen data. Assist in internal coordination with government departments or service portals for issue resolution. Support during camps, drives, or special registration days.

Qualifications and Skills:

Minimum qualification Graduation preferred. Proficient in using computers and internet-based applications. Familiarity with government service portals (e.g., MeeSeva, CSC, UIDAI, DigiLocker, etc.). Good typing speed in English and local language (if applicable). Strong attention to detail and accuracy. Basic communication and interpersonal skills. Ability to handle sensitive data with integrity.
Job Types: Full-time, Permanent

Pay: ?8,000.00 - ?15,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person