Job Description

We are seeking a versatile Back Office Executive to streamline our supply chain and customer service operations. You will be responsible for the entire lifecycle of an order--from processing customer queries and placing purchase orders with vendors to tracking store inventory and generating performance reports. Key Responsibilities 1. Customer Order & Query Management: Act as the primary point of contact for customer inquiries via phone, email, and WhatsApp. Process incoming orders accurately and coordinate with the logistics/delivery team. Resolve customer complaints or delivery delays with a solution-oriented approach. 2. Purchase & Vendor Coordination: Raise Purchase Orders (POs) based on inventory requirements. Follow up with vendors to ensure timely dispatch and delivery of materials. Compare quotes from different suppliers to ensure cost-effective purchasing. 3. Store & Inventory Control: Maintain an up-to-date record of stock levels (Inward/Outward). Conduct periodic physical stock verification at the warehouse/store. Ensure proper documentation (Delivery Challans, Gate Passes) for all movement of goods. 4. Data Management & Reporting: Prepare daily, weekly, and monthly reports on sales, purchases, and stock status. Maintain a clean database of customers and vendors in MS Excel or the company CRM. Assist management with data-driven insights to improve operational efficiency. Required Skills & Qualifications Education: Graduate in any stream (B.Com or B.Sc preferred). Technical Skills: Advanced proficiency in MS Excel (VLOOKUP, Pivot Tables, etc.) is mandatory. Experience: 1-3 years in back-office operations, store management, or purchase departments. Communication: Strong verbal and written communication skills in Hindi; functional English is required for emails and reporting. Software: Experience with Tally or any Inventory Management Software is a significant advantage.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?14,000.00 per month

Work Location: In person