Job Description

Organisation is leading EOT Crane, Hydraulic and Weightbridge Manufacturing Indsutry Located at Changodar, Ahmedabad.

Required Education: Any Graduate with min 3 to 5 Years Experience as Back Office Executvie Profile in Any Capital Goods Industry.

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Key Responsibilities:Sales Coordination:

Prepare and issue quotations, proforma invoices, and technical proposals as per customer requirements. Coordinate with the design and engineering teams for drawing approvals and technical queries. Track sales inquiries, follow up with customers, and maintain inquiry status reports. Maintain and update CRM / customer database regularly.

Order Processing & Documentation:

Process sales orders and coordinate internal approvals for production and dispatch. Handle documentation for orders including purchase orders, order acknowledgments, delivery challans, and invoices. Ensure timely communication with clients regarding order status, dispatch schedules, and any delays.

Customer Service:

Act as a point of contact between the customer and internal teams. Address basic technical and commercial customer queries or escalate them as needed. Ensure smooth after-sales support coordination including warranty or service follow-ups.

Back Office Support:

Maintain proper filing and documentation of sales and client communication records. Prepare MIS reports, sales performance trackers, and monthly summaries for management. Assist in preparing tenders, compliance documents, and vendor registrations.

Key Skills & Requirements:

Bachelor's degree in Business Administration, Mechanical Engineering, or related field. 2-5 years of experience in sales coordination or back-office support, preferably in heavy machinery or manufacturing. Understanding of mechanical products (preferably cranes or material handling equipment). Proficiency in MS Office (Word, Excel, Outlook); ERP knowledge is an added advantage. Strong written and verbal communication skills. Excellent organizational and multitasking abilities.

Preferred Qualifications:

Experience in dealing with EPC contractors, government tenders, or industrial clients. Exposure to ISO documentation and compliance procedures. Working knowledge of CAD drawings is a plus (for coordination only, not design work).

Work Environment:

Office-based role with coordination across departments such as Design, Production, Purchase, and Logistics. May occasionally require visits to client sites or exhibitions.
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Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment Paid sick time Provident Fund
Education:

Bachelor's (Required)
Experience:

Back Office Executive in Any Capital Goods Industry: 3 years (Required) Sales Coordinator Profile in Machine manu. Industry: 3 years (Required)
Work Location: In person