Mas Callnet India Private Limited is at the forefront of revolutionizing
customer experience (CX)
in the dynamic world of IT-enabled services. Since our inception in 2003, we've been on an exciting journey of growth and innovation, now proudly serving over 250 clients across major industries globally.
At Mas Callnet, we're not just about providing services; we're about creating exceptional experiences. Our team of passionate professionals works with cutting-edge technologies like AI, cloud computing, and advanced analytics to transform how businesses interact with their customers. Whether it's through our state-of-the-art contact centers, innovative business process automation, or comprehensive knowledge process outsourcing, we're constantly pushing the boundaries of what's possible in CX.
We believe in nurturing talent and fostering a culture of continuous learning and growth. As part of the Mas Callnet family, you'll have the opportunity to work with industry leaders, gain expertise across multiple sectors, and be at the heart of technological innovation. Our collaborative environment, spanning multiple delivery centers, encourages creativity and personal development.
Do Visit our website to know more about our services and offerings.
JOB PURPOSE
(Summarize in one statement why your job exists; and how it contributes to the overall vision mission and goals of the organization)
The Document Analyst will be responsible for reviewing, analyzing, and processing a variety of documents to ensure accuracy and compliance with company standards. This role requires attention to detail, strong analytical skills, and the ability to work efficiently under deadlines.
CRITICAL ACCOUNTABILITIES
List the responsibilities (Key Result Areas and the major activities) that must be achieved in order that the job purpose is fulfilled. For each KRA, document the performance measure(s) (i.e., outcomes/ KPI) which indicate successful accomplishment of that KRA.
KEY RESULT AREA
KRAs
DETAILED JOB RESPONSIBILITIES
(Major Activities to Be Performed)
Key Performance Indicators (KPIs)
Major Outcomes of your contributions
Document Verification
Responsible for reviewing, analyzing, and processing a variety of documents to ensure accuracy and compliance with company standards.
Segregating correct and fraudulent documents.
Number of documents verified timely and accurately.
Following Company Policies & rules
Must adhere to attendance and roster
Must apply for leaves as per process and in a timely manner.
Responsibility to reassign tasks with Team Leader in case of sudden absence
Continuity of work flow.
Customer Satisfaction
Uphold high service standards to achieve superior customer experiences.
Recognition from clients
General
Any other task or responsibility as assigned by management from time to time.
Job Specification
(Knowledge, Skills & Ability {KSA})
Minimum Qualification
required to successfully deliver on the job
1. Graduate degree in any field (mandatory)
2. Fresher
3. Previous experience in document analysis, data entry, or a similar role is preferred.
4. Night Shifts
5. Must be a local resident
6. Must have a two-wheeler.
Technical Skills & Abilities
required to be successful in the job
1. Attention to detail.
2. Strong analytical and problem-solving skills.
3. Working Knowledge of MS Word, interest and ability in learn user friendly softwares
4. Excellent Typing Speed of 30 wpm/ 95% Accuracy.
5. Strong English reading & understanding skills.
Management (Behavioural) Skills & Abilities
required to be successful in the job
I Personal Level Management Skills
1. Developing Self Awareness
2. Managing Stress
3. Solving Problems Effectively
II Interpersonal Level Management Skills
1. Managing Conflicts
2. Motivating Employees
3. Communicating with empathy and supportively
4. Gain power and influence
III Group Management Skills (Leadership)
1. Building Effective Teams
2. Leading Positive Change
3. Empowering & Delegating
Why Join us?
At Mas Callnet, you'll be part of an innovative team transforming customer service and operational processes with cutting-edge technology. We offer a dynamic, growth-driven environment where your ideas are valued, and you'll have the opportunity to lead, learn, and make a real impact.
If this position interests you, then please share your updated resume to (email address) .Others, please spread the word by sharing this, someone in your professional network may benefit. Thank you!
To know more about us visit: https://mascallnet.ai/
For career opportunities visit : https://mascallnet.ai/current-openings-mcn/
Job Type: Full-time
Pay: ?13,500.00 - ?16,500.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Evening shift
Night shift
UK shift
Supplemental Pay: