Job Description

We are seeking a highly organized and detail-oriented

Back Office Executive

to support our Service Center operations. The ideal candidate will be responsible for managing administrative tasks, processing service-related documentation, and coordinating between departments to ensure smooth workflow and customer satisfaction. This role requires strong organizational skills, proficiency in office software, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

Maintain and update service records, job cards, and customer details. Process warranty claims, invoices, and other service-related documentation. Coordinate with service advisors, technicians, and customers for smooth operations. Assist in inventory management for spare parts and service tools. Prepare daily, weekly, and monthly reports on service performance and customer feedback. Handle customer queries, follow up on service requests, and provide backend support. Ensure compliance with company policies and industry regulations. Maintain and update databases, ensuring data accuracy and confidentiality. Support HR and administrative functions, including attendance tracking and employee records. Perform other administrative tasks as required to support service center operations.
Job Type: Full-time

Pay: ₹12,500.00 - ₹20,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Schedule:

Weekend availability
Supplemental Pay:

Performance bonus Yearly bonus
Education:

Bachelor's (Preferred)
Location:

Aluva, Kerala (Preferred)
Work Location: In person