We are seeking a detail-oriented and proactive Back Office Customer Support Executive to join our team. The role focuses on supporting front-end customer service operations by handling administrative tasks, resolving issues via non-voice channels (email, chat, CRM), maintaining records, and ensuring customer satisfaction through timely backend support.
Key Responsibilities:
Handle customer queries and complaints through email, chat, or internal ticketing systems.
Support the front-office team by processing requests and escalating issues when necessary.
Maintain and update customer records in the CRM system with accuracy.
Monitor and follow up on pending customer issues to ensure timely resolution.
Assist with order processing, refunds, verifications, and status updates.
Analyze recurring issues and provide feedback to improve customer service processes.
Collaborate with internal teams (e.g., Sales, Logistics, Tech Support) to resolve customer concerns efficiently.
Generate daily/weekly reports for management on customer service metrics.
Maintain confidentiality of customer information at all times.
Requirements:
Proven experience in a customer support or administrative role (1-2 years preferred).
Proficient in MS Office (Word, Excel, Outlook) and CRM systems (e.g., Salesforce, Zendesk).
Strong written communication skills.
Attention to detail and ability to multitask in a fast-paced environment.
Ability to work independently and as part of a team.
Time management and problem-solving skills.
Preferred Qualifications:
Bachelor's degree in Business Administration, Communications, or a related field.
Experience in e-commerce, finance, healthcare etc.
Familiarity with helpdesk software and ticketing tools.
Job Type: Full-time
Pay: ?15,000.00 - ?30,000.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.