Job Description

Customer interaction:

Handling customer inquiries through phone calls, emails, and live chat, providing information about services.

Issue resolution:

Identifying and resolving customer complaints or problems efficiently.

Relationship building:

Proactively engaging with customers to understand their needs, building trust and rapport.

Account management:

Maintaining customer records, tracking interactions, and monitoring customer accounts.

Sales support:

Identifying potential upselling or cross-selling opportunities with existing customers.

Feedback collection:

Gathering customer feedback to improve company products, services, and processes.

Customer retention:

Implementing strategies to retain existing customers and prevent churn.
Job Type: Full-time

Pay: ₹9,866.77 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Experience:

total work: 1 year (Required) Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person