Job Description

We are looking for a smart and responsible

Back Office Executive

who can handle day-to-day operations, manage data, support customer communication, and ensure smooth coordination between different teams. This role is perfect for someone who is well-organized, good with computers, and has strong communication skills.

Key Responsibilities1. Order & Booking Management

Handling online orders and decoration bookings on Giftlaya. Coordinating with operations team, decorators, and vendors for timely fulfillment. Updating order status on the system and ensuring smooth workflow.

2. Customer Support (Non-Voice + Basic Calls)

Responding to customer queries on WhatsApp, Email, and CRM. Providing booking details, resolving basic issues, and ensuring customer satisfaction. Calling customers only when necessary (not a telecalling role).

3. Daily Operations & Documentation

Preparing and maintaining Excel sheets, order logs, and internal reports. Managing invoices, billing entries, vendor payments, and documentation. Keeping records accurate and updated at all times.

4. Coordination & Communication

Coordinating bookings with city-wise partners and decorators. Assigning tasks, sending orders, and ensuring timely execution. Following up with teams for updates and reporting to management.

5. Admin & Support Work

Assisting in day-to-day admin tasks. Managing online files, images, rates, product listings, and basic website entries (training will be provided). Supporting the management team in operational work whenever needed.

Required Skills

Good communication skills (Hindi + English). Strong knowledge of

Excel, Google Sheets, and basic computer operations

. Ability to multi-task and manage time efficiently. Good understanding of online platforms and customer handling. Positive attitude and willingness to learn new tools.

Education & Experience

Minimum qualification: Graduate (Any stream). Experience: 0-2 years (Freshers with good skills can apply). Experience in e-commerce, gifting, or service-based companies is a plus.

Salary

Based on skills and experience. Performance-based incentives available.

Why Join Giftlaya?

Fast-growing brand across India. Friendly and supportive work environment. Career growth opportunities in operations, admin, and management. Learn real-time e-commerce and customer management skills.
Job Types: Full-time, Permanent

Pay: ?13,000.00 - ?15,000.00 per month

Benefits:

Paid sick time
Work Location: In person