Job Description

CRM Department - Back Office Assistant (Real Estate)

Location:

Kohinoor Luxuria, Kalyan East, Maharashtra

Job Type:

Full-Time

Work Mode:

In-Person

Salary Range:

Up to ?30,000 per month (depends upon experience and interview performance)

Job Summary

Responsible for all backend work related to

CRM post-sales activities till possession

. The Back Office Assistant will handle documentation, entries in the

4QT system

, courier tracking, demand notes, ticket follow-ups, possession coordination, and other CRM backend responsibilities for Kohinoor Luxuria.

Key Responsibilities.

1. Documentation & Courier Handling

Print PRN documents, prepare dispatch packets, and maintain courier logs. Track courier deliveries/returns and update records in Excel and system trackers. Organize and maintain scanned and physical documents.

2. Booking & System Entries (4QT)

Enter Booking Form (BF) details in the 4QT system. Handle rejected forms--prepare revised drafts and resubmit. Update agreement details and ensure proper document flow.

3. Transfer & Cancellation Updates

Process transfer and cancellation entries in the 4QT system. Coordinate with concerned teams for timely updates and accuracy.

4. Ticketing & Follow-ups

Raise support tickets through email and follow up till closure. Maintain ticket IDs and coordinate with counters/CRM staff for resolutions.

5. Demand Notes

Prepare, print, scan, and courier demand notes. Maintain accurate records of all demand note communications.

6. Possession Coordination

Follow up with the site supervisor regarding flat readiness for possession. Coordinate with internal teams for possession updates and scheduling. Upload Index II, cheque copies, and agreement copies in the 4QT system.

7. General Backend Administrative Support

Assist CRM & Sales teams with backend documentation and administrative tasks. Maintain trackers and ensure timely system/data updates. Support day-to-day operations of the CRM Department.

Skills Required

Strong communication and coordination skills. Good knowledge of MS Excel and MS Word. High accuracy in data entry and document management. Basic understanding of real estate operations (preferred).

Qualifications

HSC or Graduate (B.Com / B.A preferred). 1-2 years of experience in back office/administrative roles. Experience in the real estate industry will be an added advantage.
Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Work Location: In person