Job Description

About Us

"Capco, a Wipro company, is a global technology and management consulting firm. Awarded with

Consultancy of the year in the

British Bank Award

and has been ranked

Top 100 Best Companies for Women in India 2022 by

Avtar & Seramount

. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Experience Level: 8-20 Years



Locations -

Pune / Bengaluru / Hyderabad / Gurugram / Chennai/ Mumbai

Notice period - Immediate - 30 days only



Mandate Skills -

Role/Function:

Business Analyst, BA, Conversation Banking BA, Chat BA, Conversational AI BA

Domain/Capability:

Chat on Digital Journeys, Conversational Banking, AI Chat, Chatbot, Voicebot, Digital Banking Journeys

Tech/Platforms:

Skills:

Agile, Jira, Confluence, NLU, Customer Experience, Digital Transformation

Please see JD below:

+

- BA (Conversation Banking - Chat):

Must Have Skillsets:

- Strong experience working on

Chat-based digital journeys

across

mobile and web platforms

.
- Hands-on exposure to

Chatbot

and

Voicebot

implementation leveraging

AI/Gen AI technologies

.
- Knowledge and practical experience with

NLU (Natural Language Understanding) platforms

, such as:
-

RASA

Google Dialogflow

Poly AI

Sierra

Dyna

(or similar platforms)

Good to Have Skillsets:

-

Relationship Manager (RM) chat channel experience

(e.g., WhatsApp, WeChat, or other messaging channels).
- Exposure to

Genesys Cloud contact center integration

.

Additional Skills:

- Strong

business analysis skills

, including requirements gathering, user story creation, backlog refinement, and Agile ways of working.
- Ability to collaborate across

Product Owners, Digital Product Managers, UX teams, and technical delivery teams

.
- Excellent

stakeholder management, communication, and problem-solving skills

.