Job Description

Role Summary



This role focuses on enabling

Agentic AI solutions across the full GTM funnel

--ensuring alignment between Sales, Marketing, and Customer Success. The RevOps BA will define workflows, data models, and KPIs for forecasting, pipeline management, customer lifecycle operations, and revenue reporting.

Key Responsibilities

RevOps Domain Expertise

Document end-to-end revenue workflows:



Funnel governance



Pipeline & forecast hygiene



Customer lifecycle management



Renewals and churn



Billing Revenue recognition (high-level)



Define GTM alignment structures (MQL/SQL definitions, SLAs, handoff rules).

AI Opportunity Identification & Requirements

Identify cross-functional automation and AI opportunities across GTM systems.



Define agent use cases, including:


RevOps Forecast Guardian Agent


Renewal Prediction Agent


Churn Risk Analyzer Agent


Funnel Efficiency Agent

Data, KPIs & Governance

Define and govern metrics such as:



ARR/MRR



Churn & retention



Revenue recognition



Funnel conversion rates



Forecast accuracy



Map data flows across CRM, billing systems, CS platforms, and analytics tools.



Partner with Data Engineers to ensure data quality and readiness for AI.

Cross-team Collaboration

Align Sales Ops, Marketing Ops, and Customer Success Ops requirements.



Work with AI teams to refine agent behavior, prompts, and evaluation rules.



Support rollout and adoption of AI tools across global GTM teams.

Required Skills

Strong experience in RevOps or GTM Operations across Sales, Marketing & CS.



In-depth knowledge of CRM, MAP, and Customer Success tools (Salesforce, HubSpot, Gainsight).



Strong analytical skills and familiarity with revenue metrics (ARR, MRR, churn).



Experience documenting workflows, KPIs, SLAs, and GTM alignment models.



Basic understanding of AI/ML concepts and automated workflows.



Experience in revenue forecasting systems or predictive analytics projects.



Finance or Operations certifications (nice to have).



Experience in AI-enabled GTM or revenue intelligence platforms.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.