Job Description

Aug 22, 2025

Location:

Mumbai

Title:

B3_Telecaller_Mumbai

:

Position:

Telecaller

Location:

Mumbai

Experience Required:

3-5 years (4 years preferred)

Employment Type:

Full-time

Key Responsibilities

Handle inbound and outbound calls to customers, clients, and prospects. Generate leads, follow up with potential customers, and convert inquiries into sales. Maintain customer records, update CRM, and ensure timely follow-ups. Explain company's products/services clearly and professionally. Build and maintain positive relationships with customers to achieve retention. Meet daily/weekly/monthly targets for calls, conversions, and collections. Resolve customer queries and escalate unresolved issues to the appropriate team.

Required Skills & Qualifications

Minimum

3-5 years of experience

as a Telecaller/Customer Care Executive/Sales Caller. Excellent communication skills in

English, Hindi, and Marathi

(local language preferred). Strong persuasion, negotiation, and customer-handling skills. Ability to work under pressure and meet targets. Good computer knowledge (MS Office, CRM tools).

Qualification:

GRADUATE

No. of Job Positions:

Total Experience:

3-4 years

Domain Experience:

Back Office