Job Description

We are looking for a dynamic and performance-driven

B2C Operations & Sales Executive

to manage customer interactions, drive sales conversions, and ensure smooth operational workflows. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.

Key ResponsibilitiesSales & Revenue Growth

Handle inbound & outbound customer inquiries (calls, WhatsApp, chat, email). Understand customer needs and recommend the right products/services. Convert leads into confirmed sales and achieve monthly targets. Maintain a strong sales pipeline and follow up regularly with potential customers. Cross-sell and upsell based on customer profiles.

B2C Operations

Manage the complete order/booking lifecycle--from inquiry to fulfillment. Coordinate with internal teams (operations, logistics, vendor partners). Ensure timely execution of customer requests and issue resolutions. Track bookings, cancellations, modifications, and refunds accurately. Monitor daily operational workflows and escalate issues when needed.

Customer Experience

Provide exceptional customer service through smooth communication. Handle grievances calmly and professionally, ensuring quick solutions. Collect post-service feedback and identify areas for improvement. Build long-term relationships with customers to improve retention.

Reporting & Data Management

Maintain accurate records of calls, leads, and bookings in CRM tools. Prepare daily/weekly sales and operations reports. Track KPIs like lead conversion, customer satisfaction, and operational efficiency.

Requirements

1-3 years of experience in

B2C sales

,

customer support

, or

operations

. Strong communication skills (English + local language). Ability to multitask and manage time effectively. Comfortable working with CRM software and sales tools. Target-driven and self-motivated with a positive attitude.

Preferred Skills

Experience in hospitality, events, e-commerce, or service-based industries. Negotiation and persuasion skills. Basic data analysis for sales and customer insights.
Job Type: Full-time

Pay: ?10,000.00 - ?12,000.00 per month

Work Location: In person